ABOUT MOISSANITE

What is moissanite?
Moissanite is a lab-created gemstone, composed of silicon carbide. It was originally discovered in a meteorite in 1893. It has a brilliance superior to that of diamond, a hardness of 9.25 on the Mohs scale, and is completely ethical and sustainable. You can learn more on our page What is Moissanite?

Can you tell the difference between moissanite and a diamond?
To the naked eye, no. Even jewelers need special instruments to distinguish them. The real difference is in the price — and in making a better choice.

Does moissanite lose its sparkle over time?
No. Moissanite is an extremely durable stone that permanently maintains its brilliance. With proper basic care, your jewelry will shine just like the first day.

What do Color D and Clarity VVS1 mean?
Color D is the highest classification on the color scale — it means the stone is completely colorless, just like the purest diamond. VVS1 means Very Very Slightly Included — practically no visible inclusions even with a magnifying glass. All Zivaria moissanites have this classification.

What is the GRA certificate?
The GRA (Gemological Research Association) is the international reference body for moissanite certification. The GRA certificate confirms the authenticity, color, and clarity of each stone. All Zivaria pieces include this certificate.

CUSTOM JEWELRY

Can I order custom jewelry?
Yes. At Zivaria, we create unique pieces, designed from scratch for you. Tell us your idea and our design team will take care of the rest — from the first sketches to the 3D model, until the piece is exactly as you imagined it.

We only proceed when you are completely satisfied with the design.

Do you want to create your ideal piece of jewelry?
Visit our Custom Jewelry page or write to us directly at [email].

ABOUT ORDERS

How can I place an order?
Directly in our online store. Select the item, choose the available options (size, finish) and follow the payment process. You will receive a confirmation email with all the details.

Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of purchase by contacting us via email at [email]. Once the shipment has been processed, changes are not possible.

What payment methods do you accept?
We accept credit and debit cards, PayPal, and the payment methods available during the checkout process. All payments are processed securely.

Does my order include an invoice?
Yes. You will receive your order invoice by email after purchase confirmation.

ABOUT SHIPPING

How long does it take for my order to arrive?
Spain: 5 to 10 business days. Portugal: 7 to 14 business days. Rest of Europe: 10 to 20 business days.

How can I track my order?
Once the shipment has been processed, you will receive an email with the tracking number to locate your package at all times.

Is shipping free?
Shipping costs are clearly displayed before confirming the order. We offer free shipping to Spain and Portugal.

ABOUT SIZES

How do I know my ring size?
Consult our Size Guide — you will find step-by-step instructions to measure your finger at home and find the perfect size.

What if the size is not correct?
Contact us within 14 days of receiving your order and we will find the best solution.

ABOUT THE ZIVARIA COMMITMENT

What does the 2-year warranty cover?
It covers manufacturing defects, gold and rhodium plating, and structural repairs such as welds, clasps, and prongs. Consult all details on our Zivaria Commitment page.

How do I activate the warranty?
Contact us by email at contact@zivaria.com with photos of the piece and your order number. We will respond within 48 hours with the steps to follow.

Can I clean my jewelry at home?
Yes. You can clean them with a soft, dry cloth or with warm water and neutral soap. Avoid chemical products, ultrasonics, and steam. Store each piece separately to prevent scratches.

Is your question not here?
Write to us at contact@zivaria.com — we respond in less than 24 hours.